1. INFORMATION WE COLLECT

We may collect the following types of personal information:

• Full name and contact details (email address, phone number, postal address)
• Payment information (processed securely — we do not store full card details)
• Booking details including dates, room type, and guest numbers
• Identification documents (where required at check-in)
• Communications you send to us by phone, email, or contact form
• Website usage data collected via cookies and analytics tools (see Section 6)

We only collect information that is necessary for the purpose of providing our accommodation services and communicating with you.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and manage your booking
• Communicate with you regarding your reservation
• Process payments and issue receipts
• Respond to enquiries and requests for information
• Send you information about our services where you have consented
• Improve our services and website experience
• Meet our legal and regulatory obligations

We do not use your personal information for purposes other than those listed above without your consent.

3. DISCLOSURE OF YOUR INFORMATION

We may share your personal information with:

• Our booking platform (RMS Cloud) for reservation management
• Payment processors for secure transaction handling
• Service providers who assist in operating our business, under confidentiality agreements
• Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. STORAGE & SECURITY

4.1 Your personal information is stored securely and protected by reasonable technical and organisational measures against unauthorised access, disclosure, alteration, or loss.
4.2 We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
4.3 While we take all reasonable steps to protect your information, no data transmission over the internet can be guaranteed as completely secure. We cannot warrant the absolute security of information transmitted to us online.

5. ACCESS & CORRECTION

5.1 You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date, or incomplete.
5.2 To make such a request, please contact us at: Email: info@coastmoteleden.com.au | Phone: 0474 694 322
5.3 We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

6. COOKIES & WEBSITE ANALYTICS

6.1 Our website uses cookies — small text files stored on your device — to improve your browsing experience and to understand how visitors use our site.
6.2 We may use analytics tools (such as Google Analytics) to collect aggregated, non-personally identifiable information about website usage, including pages visited, time spent on site, and referring websites.
6.3 You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including booking platforms, tourism organisations, and local attractions. Coast Motel Eden is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. CONTACT & COMPLAINTS

8.1 If you have any concerns about how we handle your personal information, please contact us in the first instance: Email: info@coastmoteleden.com.au | Phone: 0474 694 322 | Post: 167 Imlay Street, Eden NSW 2551
8.2 If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au | Phone: 1300 363 992

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on our website with the effective date noted at the top of this page.